Our promise for Business Continuity

To our valued clients, consultants and suppliers 

Given the rapidly moving situation relating to COVID-19 and the unfolding public health emergency at local and global market level, Al Rostamani Travels Co. LLC (ART) are moving forward with a proactive approach to help mitigate and contain the impact of this pandemic. 

In accordance with the highest international standards, best practices and measures communicated and implemented by the UAE government and our healthcare system, we have educated our employees on COVID-19. We have also intensified our efforts towards hygiene & sanitization and have taken all precautionary steps to safeguard the health and wellbeing of our customers and colleagues, while striving to ensure, through effective business continuity planning, that our ability to meet the needs of our partners and customers is managed to our best level given these challenging times. 

Due to growing concerns and keeping in mind public sentiments related to COVID-19, we have implemented the following measures to help reduce the spread and provide key tangible benefits to all those who are linked to us (employees, clients, suppliers & partners alike) :-
  1. Since 1st March 2020, we have ceased all international travel until further notice and have implemented policy to ensure that staff and or family members go into self-quarantine, if they have travelled back from leave or duty travel since 1st March. 
  2. We are constantly monitoring updates from the government and will continue to implement the necessary guidelines and practices to mitigate any potential risks 
  3. Our IT ecosystem allows for all our staff to work remotely, if required from any location, keeping our clients projects moving forward 
  4. We are asking, wherever possible, that clients, consultants and suppliers do not visit our offices unless critical to do so. We are equipped to facilitate direct client participation via WebEx Video Conferencing 
ART can confidently assure our clients that as of current date, we have no reported cases of COVID-19 Coronavirus in our business and families and we have a robust business continuity and contingency measures in place so that our clients’ projects continue with minimal disruption.

We have built resilience into our operations, supported by our investment in a dedicated data-center owned by the Al Rostamani Group, which is located separately from our Group and Travel offices and can be remotely managed from any location across the globe with 100% support from Group IT Team. 

ART is well quipped to work offsite if and when required (other locations or from home), following the below framework:-  
  • We use Microsoft Office applications for electronic communication, which are accessible over the Web and facilitates real-time co-working in documents, spreadsheets, specifications and related industry requirements across multiple locations. 
  • We utilize and are fully functional for remote operations, with web-based travel solutions technology, which allows for real-time products and inventories access and transactions (all our products and services are accessible and sellable through web-based booking channels)  
  • All our operations staff are directly reachable on their official mobile numbers and where applicable, their landline nos are set to be forwarded to their personal mobiles, in case of emergency and if our staff are required to work remotely 
  • All staff, customers and consultants can communicate and transact with ART, through any of the above-mentioned channels.
We would like to thank you for your continued support and commitment to Al Rostamani Travel & Holidays and we will keep you abreast on any changes to our protocols and/or procedures that may impact you in any way. We realise these are challenging circumstances but with the collaboration, dedication and commitment of our customers, partners and employees, we intend to emerge stronger, on the other side of this situation.

For any queries or to consult us for your future travel requirements, please do not hesitate to contact us on 
Tel: 800-ART(800278) or Email: holidays@alrostamanigroup.ae


Sincerely, 

Bimal Jain 
General Manager 
Al Rostamani Travels Co. LLC