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800 278 (ART)
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Corporate Customer Satisfaction Questionnaire
Company (Client) Name
Travel Consultant Name or Team
Travel Co-ordinator Name
The Agency always responded to your calls/mails promptly
The agent was always courteous, helpful and professional.
The agent was informative and knowledgeable about your corporate travel needs and handled the reservation requirements efficiently.
The agent always explores several options and offered the most competitive fare and routing according to your needs.
The agent always explains the ticketing, fare options, airfare rules and restrictions thoroughly.
The agent always recommends the most appropriate accomodation / hotel options.
The accomodation / hotel reservations were accurate and efficiently done.
The agent always reccomends appropriate ground transportation / car arrangements.
The Ground transportation / car arrangement were accurate and efficiently done. ( if applicable).
The Itinerary was always accurate and travel documents ( E-Ticket, Email Itinerary, travel visas) delivered on time.
The agent was informative and knowledgeable about the international travel arrangements.
The overall pricing structure and value adds were competitive.
The after-hours service provided was reliable.
My overall satisfaction with agency service was high.
additional comments / suggestion
Multi-Country Europe Tours
East Europe Dhamaka - 7 days
Europe For All - 8 days
European Express - 11 days
Fusion Europe - 11 days
Super Budget Tour - 10 days
Swiss France Wonders - 8 days
Chinese Charm 6 days
Extravagant Hong Kong 8 days
Delights of Japan - 8 days
Delights of Japan (Cherry Blossom) - 8 days
Singapore Gateway 5 days
Singapore Wonders 7 days
Thai Gateway 5 days
Multi-Country Asia Tours
Asia Just For You - 10 days
Asian Dhamaka - 6 days
Asian Duo with Pattaya - 9 days
Asian Wonders 10 days
Asian Wonders with Royal Carribean
Delights of Japan with China - 13 days
Delights of Japan with China (Cherry Blossom) 13 days
Delights of Japan and South Korea (Cherry Blossom) 11 days
Delights of Japan, China and South Korea (Cherry Blossom) 16 days
Grand Bargain Tour of Asia - 11 days
Scenic Vietnam & Cambodia - 10 days
Australia Just For You - 8 days
Australian Bonanza - 13 days
Australian Delights - 9 days
Australian Duo - 6 days
Australian Extravaganza - 11 days
Australian Royale - 11 days
Australian Wonders - 11 days
Scenic Australia - 9 days
New Zealand Delights - 9 days
Scenic New Zealand - 10 days
Australia & New Zealand Delights
Australia & New Zealand Extravaganza
Australian Wonders with New Zealand
Scenic Australia & New Zealand
MIDDLE EAST & AFRICA
South African Delights with Kruger
South African Delights with Mabula
South African Delights - 10 days
South African Highlights with Kruger
South African Highlights with Mabula
South African Highlights - 10 days
Multi-Country Africa Tours
South Africa with Kenyan Highlights
South African Delights with Kenya
South Africa Delights with Victoria Falls
South African Highlights & Victoria Falls
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