USE OF SITE
The Site is provided to make available to you information about holidays, destinations, tourist attractions and promotional offers and to provide you with a facility to book holidays, flights and other travel arrangements online. The Site is not provided for any other purposes. The Site is intended only for your personal, non-commercial use. Unless otherwise specified, you alone are solely responsible for determining whether any product or service is appropriate or suitable for your requirements.
2. NO WARRANTIES
2.1 We do not warrant, represent or undertake that:
(a) the Site will meet your needs, or that it will be uninterrupted, timely, secure, error-free or free from viruses;
(b) the information obtained from the Site or the prices published on the Site will be accurate or reliable, or that the quality of any products, services, information, or other material purchased or obtained by you through your use of the Site will meet your expectations; or
(c) ratings, descriptions, photographs or videos made available on the Site including but not limited to those relating to hotels, cruise ships, airlines, tours or hire cars, or the operators of any of these, are accurate.
2.2 All warranties implied by law, except those that cannot be lawfully excluded, are excluded.
3. BOOKING CONDITIONS
4. CANCELLATION POLICY
4.1 We will endeavour to fulfil any booking made by you through this Site. However, due to events beyond our control, it may be necessary for us, and we reserve the right, to cancel any booking made by you through this Site. In the event that we cancel any booking made by you through this Site, we may, at our sole discretion, provide you with alternative travel arrangements. We will determine, at our sole discretion, the form and amount of any compensation payable to you by us once we have considered any relevant supplier's booking conditions and any circumstances giving rise to cancellation.
4.2 You must notify us immediately if you intend to cancel any booking made by you through this Site. If you cancel any booking made by you through this Site, you may be required to pay a cancellation fee. The cancellation fee payable by you will be determined by us at our sole discretion and will be calculated on a case-by-case basis once we have considered any relevant supplier's booking conditions. 4.3 We reserve the right to set-off any cancellation fee payable by you against any fees or deposits that you may have paid to us in respect of the booking being cancelled by you.
5. AMENDMENT POLICY
5.1 We reserve the right to change any booking made by you through this Site at any time and at our sole discretion. If we do so, we will notify you of any changes that have been made by us. If the change is a material one, we may, at our sole discretion, offer you alternative travel arrangements once we have considered any relevant supplier's booking conditions and any circumstances giving rise to cancellation and/or change.
5.2 You must notify us immediately of any request to change any booking made by you through this Site. We will endeavour to accommodate such a request for change. We may charge you for any change made to any booking made by you through this Site. Any charges will be based on the relevant prices applicable at the time the change is made. We reserve the right not to change your booking in accordance with your request. We may charge you an administration fee if any change is made to your booking. We will determine, at our sole discretion, the amount of any administration fee payable by you to us once we have considered any relevant supplier's booking conditions.
6.1 Unless otherwise expressly stated, all prices on this site are [inclusive/exclusive] of all taxes, fuel surcharges, insurance levies, and airport taxes. Further information is available upon request. All prices are in UAE Dirhams unless otherwise specified.
6.2 In advising you of prices and availability of any product or package through this Site, we are reliant on information supplied to us by our suppliers and other third parties, and therefore prices and availability stated on the Site are subject to change at any time until your booking is confirmed and the relevant payment process is completed. While we will endeavour to ensure the information on this Site is as accurate and up to date as possible, we do not provide a warranty to that effect. You acknowledge that we have no responsibility for the accuracy, completeness, currency or timeliness of price and availability information.
6.3 Special offers may be advertised on the Site at any time, and these offers are not applicable to any transactions that have already been confirmed.
7.1 We accept all major international credit and debit cards (each a Card). Your Card will be debited when you click the 'confirm payment' button. The Card must be in the name of one of the passengers travelling and must be carried at the time of travel. The Card may need to be presented to third parties for identity verification.
7.2 Please supply us with the correct Card billing and cardholder information (Payment Information). If you do not supply the correct Payment Information, the purchase of products or services from the Site may be delayed and the overall cost of your purchase may increase. We reserve the right to cancel products or services purchased from the Site if payment is declined or if you have supplied incorrect Payment Information.
7.3 We may incur charges when a booking is made through this Site using a Card. We reserve the right to pass on to you, in full, any changes incurred by us in connection with any booking made through this Site by you using a Card. We will let you know of any applicable charges prior to you clicking the 'confirm payment' button.
8. BUSINESS-TO-BUSINESS CREDIT FACILITY
8.1 If you are a business, we may have agreed to extend a credit facility to you. This clause relates to the payment terms applicable to any credit facility that we may have extended to you. This clause will not apply to all users of the Site.
8.2 We will invoice you monthly for all purchases made by you through the Site.
8.3 You will pay to us, without deduction, all sums shown as payable by you to us on any invoices issued by us within 30 days of the date of the relevant invoice. If you do not make payment within the 30 day period, the payment will be deemed to be late.
8.4 You may dispute the sums payable by you to us in good faith. If you do so, then you will provide us with a written report explaining the basis of your dispute within 30 days of the date of the invoice setting out the relevant sum payable by you to us. If you do not provide us with a written report explaining the basis of any dispute within this 30 day period, you will be deemed to have accepted all sums set out in the relevant invoice as sums that are owed by you to us.
8.5 You will not, at any point, exceed the monthly credit limit that may be agreed by you and us from time to time. You will comply with our requirements relating to the management and administration of your credit facility.
8.6 You will send confirmation of payment to us immediately upon making any payment under your credit facility. We are entitled to charge interest at a rate of 4% above the UAE Interbank Interest Rate for two months Dirham deposits from time to time in force, calculated on a daily basis by reference to any sums overdue for payment from the date on which payment becomes late.
8.7 Any credit facility made available by us to you is personal to you and shall not be assigned to any third party without our consent.
9. CURRENCY CONVERSIONS
9.1 Currency conversions shown on the Site are for comparison purposes only. Purchases will be made in the local currency originally displayed for the relevant supplier and the actual currency conversion rate will vary from time to time. Any reliance upon the currency rates provided on the Site is at your own risk.
10. THIRD PARTY COMPANIES, GOODS, PRODUCTS AND MATERIAL
10.1 The Site may contain information about businesses or links to websites which are owned or operated by third parties independent of us including but not limited to carriers, hoteliers and tour operators (Third Party Companies) or material, including services, products, information, graphics or data, in relation to such Third Party Companies (Third Party Material). We make no representations or endorsements in relation to any Third Party Companies or Third Party Material, and we are not responsible or liable for the same. Your use of Third Party Companies and Third Party Material is entirely at your own risk.
10.2 The Site may contain or link to information about special offers, deals or promotions by persons not related to or part of our company (Third Party Offers). The inclusion of any Third Party Offer on the Site does not imply any sponsorship, endorsement, verification or approval of any Third Party Offers, or any Third Party Material associated with these offers.
10.3 Subject to any applicable law which cannot be excluded, we make no warranties, representations or undertakings whatsoever:
(a) regarding the quality, accuracy, merchantability or fitness for purpose of any Third Party Material, or products or services available through Third Party Companies; or
(b) that Third Party Material does not infringe the intellectual property rights of any person. We are not, by providing links on the Site to Third Party Companies or Third Party Material, approving, verifying or authorising in any way the reproduction of Third Party Material, or endorsing the products and services of the Third Party Companies.
10.4 Third Party Companies are independent contractors and are not agents or employees of us.
11. PROHIBITED USES
Because all servers have limited capacity and are used by many people, you must not use the Site in any manner that could, or could reasonably be expected to, damage or overburden any of our servers, or any network connected to any of our servers. You must not use the Site in any manner that would, or could reasonably be expected to, interfere with any other party’s use of the Site or which is, or which is likely to be, in contravention of any applicable laws or any party's rights or legal entitlements under any applicable laws.
12. MEANS OF ACCESS
12.1 The Site is generally intended to be viewed by a conventional web browser with a screen resolution of 1024 by 768 pixels or greater. Although you may use other means to access the Site, be aware that the Site may not appear accurately through other access methods.
12.2 You use the Site entirely at your own risk.
12.3 You must not access the Site through devices or services that are designed to provide high-speed, automated, repeated access.
12.4 Certain parts of the Site are protected by passwords or require a login. You must not obtain or attempt to obtain unauthorised access to such parts of the Site, or to any other protected materials or information, through any means not intentionally made available by us for your specific use.
13. ELIGIBILITY AND REGISTRATION
13.1 In order to access the Site, you must satisfy the minimum age requirement of 18 years (measured according to the Gregorian calendar) and have full legal capacity.
13.2 Any person under the age of 18 years (measured according to the Gregorian calendar) accessing the Site must have permission from their parent or guardian to do so.
13.6 In order to use the Site and your Online Account, you will require access to the Internet. You are responsible for any connection, service and other fees associated with such access and for providing all equipment necessary to enable you to connect to the Internet (including a computer and modem or other access device).
14. PASSWORD SECURITY AND NOTIFICATION
You are solely responsible for all activities that occur in connection with your Log-In Details in respect of the Site and your Online Account. Accordingly, you must take steps to protect the confidentiality of your Log-In Details. You must notify us immediately if you become aware of any disclosure, loss, theft or unauthorised use of your Log-In Details.
15. USER GENERATED CONTENT
15.2 The Site may contain discussion forums, bulletin boards, review services or other forums in which you or third parties may post reviews, comments or other Content, messages, materials or other items on the Site (Interactive Areas). If we provide such Interactive Areas, you are solely responsible for your use of such Interactive Areas and all use of them is at your own risk. By using any Interactive Areas, you expressly agree not to post, upload to, transmit, distribute, store, create or otherwise publish through the Site any:
(a) Content that is unlawful, libellous, defamatory, offensive to any religious or moral groups, obscene, pornographic, indecent, lewd, suggestive, harassing, threatening, invasive of privacy or publicity rights, abusive, inflammatory, fraudulent or otherwise objectionable;
(b) Content that would constitute, encourage or provide instructions for a criminal offence, violate the rights of any party, or that would otherwise create liability or violate any local or national or international law, including, without limitation, the regulations of the relevant stock exchange regulator in that jurisdiction in which the Content is published;
(c) Content that may infringe any patent, trade mark, trade secret, copyright or other intellectual or proprietary right of any party;
(d) Content that impersonates any person or entity or otherwise misrepresents your affiliation with a person or entity, including us;
(e) unsolicited promotions, political campaigning, advertising, contests, raffles, or solicitations;
(f) private information of any third party, including, without limitation, surname (family name) addresses, phone numbers, email addresses, Social Security numbers and credit card numbers;
(g) viruses, corrupted data or other harmful, disruptive or destructive files;
(h) Content that is unrelated to the topic of the Interactive Area(s) in which such Content is posted; or
(i) Content or links to Content that, in our sole judgement, either (a) violates any of the above; (b) is objectionable; (c) which restricts or inhibits any other person from using or enjoying the Interactive Areas or the Site; or (d) exposes (or may expose) us, any of our affiliates, or other users of the Site to any harm or liability of any type.
15.3 We take no responsibility and assume no liability for any Content posted, stored or uploaded onto the Interactive Areas by you or any third party, or for any loss or damage thereto, nor are we liable for any mistakes, defamation, slander, libel, omissions, falsehoods, obscenity, pornography or profanity you may encounter in the Interactive Areas. We are not liable for any statements, representations or Content provided by users of the Site in any public forum, personal home page or other Interactive Area. Although we have no obligation to screen, edit or monitor any of the Content posted to or distributed through any Interactive Area, we may, in our absolute discretion, remove, screen or edit without notice any Content posted or stored on the Site at any time and for any reason, and you are solely responsible for creating backup copies of and replacing any Content you post or store on the Site at your sole cost and expense.
15.4 If it is determined that you retain any moral rights (including rights of attribution or integrity) in the Content, you hereby declare that (a) you do not require that any personally identifying information be used in connection with the Content, or any derivative works of or upgrades or updates thereto; (b) you have no objection to the publication, use, modification, deletion and exploitation of the Content by us or our affiliates, licensees, successors and assigns; (c) you forever waive and agree not to claim or assert any entitlement to any and all moral rights of an author in any of the Content; and (d) you forever release us and our affiliates, licensees, successors and assigns from any claims that you could otherwise assert against us by virtue of any such moral rights.
16. TOOLS, CALCULATORS AND OTHER FEATURES
16.1 The Site may contain or make available various tools, software programs, games or other features.
16.2 Whilst we have undertaken and will take reasonable steps to ensure that any such features or information as described above are accurate and free from defect and viruses, to the extent permitted by law, we do not warrant, represent or undertake the availability, accuracy, adequacy, correctness or completeness of these features nor that they are defect or virus free. These features are provided on an "as is" basis.
17. LIMITATION OF LIABILITY
17.1 Subject to any responsibilities implied by law and which cannot be excluded, none of our directors, employees, agents or contractors, are liable to you for any losses, damages, liabilities, claims and expenses (including without limitation but not limited to legal costs and defence or settlement costs) whatsoever, whether direct, indirect or consequential, arising out of or referable to the Content, Third Party Material, Third Party Offers, third party services, or to access to the Site by you, however caused, whether in contract, tort (including negligence), statute or otherwise.
17.2 We will not be liable to you or anyone else for any loss resulting from a cause over which we do not have control. This includes failure of electronic or mechanical equipment or communications lines (including telephone, cable and Internet), unauthorised access, viruses, theft, operator errors, severe or extraordinary weather (including flood, earthquake, or other act of God), fire, war, insurrection, terrorist act, riot, labour dispute or other labour problems, accident, emergency, delay, overbooking, cancellation, Royal demise or action of government.
19. AVAILABILITY OF THE SITE
19.1 As electronic services are subject to interruption or breakdown, access to the Site is offered on an "as is" and "as available" basis only.
20. RESTRICTIONS ON USE OF THE SITE
You agree that you will not (either yourself or through any third party):
(a) use any robot, spider, screen scraper, data aggregation tool or other automatic device, routine or process (Automated Process) to process, monitor, copy or extract any web pages on the Site, or any of the information, Content or data contained within or accessible through the Site, without our prior written permission;
(b) use any Automated Process to aggregate or combine information, Content or data contained within or accessible through the Site with information, Content or data accessible via or sourced from any third party;
(c) use any Automated Process to interfere or attempt to interfere with the proper working of the Site or any transaction or process being conducted on or through it;
(d) take any action that imposes an unreasonable or disproportionately large load on the infrastructure of or bandwidth connecting to the Site;
(e) reverse engineer, reverse assemble, decompile, or otherwise attempt to discover source code or other arithmetical formula or processes in respect of the software underlying the infrastructure and processes associated with the Site; or
(f) copy, reproduce, alter, modify, create derivative works from, or publicly display, any part of any Content from the Site without our prior written permission.
21. THIRD PARTY PROVIDERS TO US
23.1 We will not charge you for use of mobile services made available to you by us on the Site. However, third party charges such as your telecommunication company's rates and fees (including charges for data and SMS) may still apply.
23.2 If your mobile telephone number is changed or cancelled, you agree to amend your Online Account as soon as possible.
24. COPYRIGHT AND TRADEMARKS
24.1 All intellectual property rights, including without limitation copyright in all Content on the Site, are owned by us or by our licensors.
24.2 The "Al Rostamani Travels Co LLC" and "Al Rostamani Group" trade marks are the sole property of us or our licensors. Third party trade marks are trade marks of the respective third parties.
24.3 Except where necessary for and incidental to personally viewing the Site through your web browser, or as permitted under the applicable laws, no part of the Site may be reproduced, stored (for any period of time) in an electronic or any other retrieval system, modified, adapted, uploaded to a third party location, framed, performed in public, or transmitted, in any form by any process whatsoever, without our specific prior written consent.
25.1 Your Online Account may be suspended and your access to the Site may be terminated at any time by us without notice to you. However, all restrictions and all disclaimers and exclusions and limitations of our liability will survive any termination. Upon termination, you must not directly or indirectly access or use the Site.
25.2 In particular but without limitation, any breaches of clauses 15.2 or 20 may result in the immediate suspension of your Online Account.
26.1 The law applicable to the Site and to disputes arising out of the Site are the laws of the Emirate of Dubai, United Arab Emirates. You irrevocably submit to the exclusive jurisdiction of the courts Dubai.
Collection and Disclosure of Personally Identifiable Information
Notice of Information Practices
We collect two types of information about our users and all visitors to the Site: (1) personally-identifiable information provided by you as well as information we learn about you from your use of our services and the Site; and (2) aggregate information that can’t be used to identify a particular visitor (see "Cookies" section below).
We collect personally-identifiable information about you only when you specifically give it to us (for example, when you use our Trip Planner service). We may also collect information relating to the transactions you carry out, including details of Cards you use. We do not disclose this information to third parties except as required to provide services to you, to carry out the transactions you have requested, to operate the Site, or as required by law or any court of competent jurisdiction.
We may collect additional information from you in relation to promotions that we run, and also any information you provide when corresponding with us.
We, or third parties specifically selected by us, may use your information for the following purposes:
• Ensuring that the Content of the Site is presented in the most effective manner for you and for your computer.
• Providing you with information or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes.
• Notifying you about changes to the Site or our services, where applicable.
Protecting Your Personal Information
Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to the Site. Any transmission of data is at your risk.
We recognise industry standards and employ security safeguards to protect personally identifiable information from unauthorised access and misuse. All information you provide to us is stored on secure servers. Any payment transactions will be protected and safeguarded by encryption during data transit and storage by using secure socket layer SSL encryption and certificates. We will not disclose to third parties any personally identifiable information that you provide without your consent, except as necessary to provide services you have specifically requested. Once we have received your information, we will use industry standard procedures and security features to try to prevent unauthorised access to that information.
Common Web Technologies
We employ common web technologies that help to manage the Site, among them:
• Website Usage Data – With or without cookies, the Site keeps track of usage data, such as the source address that a page request is coming from (i.e., your IP address and domain name), date and time of the page request, the referring website (if any), and other parameters in the URL (e.g., search criteria). We may use this data to better understand website usage in the aggregate to determine which areas of the Site users prefer (e.g., based on the number of visits to those areas), and we may make this aggregated information available to third parties as part of our business. This information is stored in log files and used for aggregated and statistical reporting. It is not attributed to you as an individual.
• In the event that we sell or buy any business or assets, in which case we may disclose your personal data to the prospective seller or buyer of such business or assets.
• If all or substantially all of our assets are acquired by a third party, in which case personal data held by us about our customers will be one of the transferred assets.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for marketing purposes or if we intend to disclose any of your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms used to collect your data. You can also exercise the right at any time by contacting us at:
Al Rostamani Travels Co LLC
P.O. Box 14738 Deira Dubai United Arab Emirates
Telephone: +971 4 295 6777 Fax: +971 4 295 7445
Access to and correction of your information
You have the right to access and request correction of information held about you by contacting us directly using the contact details given above. You may request that we correct any erroneous personal information that we hold about you by contacting us at the above address.
Al Rostamani Travels Co LLC
P.O. Box 14738 Deira Dubai United Arab Emirates
Telephone: +971 4 295 6777 Fax: +971 4 295 7445